Welcome to use the JuWaiTong platform service !
1. Our Services
JuWaiTong provides a set of social media management tools that can be accessed through our website and mobile apps. These tools allow you to integrate all your social media accounts for easy access and management through a single tool. With this tool, you can manage your social media and marketing activities; interact with the audience; arrange and publish messages; and analyze the results of these activities. We refer to these tools collectively as "services." One
Any collection, use and management of personal information by social networks (including Facebook, YouTube and LinkedIn) (collectively referred to as "social networks") are subject to their respective privacy policies and terms. When using social networks, you need to abide by their privacy policies and terms; we recommend that you read their privacy policies and terms carefully, because JuWaiTong does not assume any responsibility for the collection of relevant information used to generate social networks.
Our services are not applicable to minors. Only individuals who have reached the age of 18 and have independent civil liability and can use them for commercial purposes can use our services.
2. What information do we collect?
We will reasonably collect information about you for the following activities:
Use our service
When you use our services, we collect the following information:
Your contact information and personal information, including your name, email address, organization name and address; your preferences, such as the language, time zone, and type of communication you want to receive from us; and pictures (if you choose to provide this image). If you choose to use a social login service (such as Facebook login) to create or access your account, we may also obtain this information.
Billing and other payment information (if you signed up for a paid service or purchased a third-party service), including payment method details, such as credit card numbers.
The service you get from us, including the type of plan, the number of team members, and transaction information related to the service
The social profile information of the social network you choose to connect to the service. For example, your Facebook and YouTube profile information may include your Facebook and YouTube username and profile picture.
If you choose to share this information, it is a specific location, such as an address, city, or place (for example, a restaurant).
Messages, posts, comments, images, advertisements and other materials that you plan and upload to the service; and information collected from the social networks you choose to connect to, which will be displayed on our service.
The content you send and receive through social networks may contain personal information that JuWaiTong does not directly collect or process. This may include the following information: name, photo, age, gender, geographic location, opinions, preferences and phone number.
Log, usage and supporting data:
Log data, which may include your IP address, the address of the webpage visited before using the service, browser type and settings, device information (such as brand, model, and operating system), the date and time service used, and your browser configuration information , Language preferences, unique identifiers and cookies.
Usage data and analysis, which may include the frequency of logins and the different types of activities performed by users.
General location information, such as the IP address when logging in and using the service and your area.
Customer support questions, questions and general feedback you choose to provide.
Browse our website:
When you browse our website, we will collect information about you as described below, some of which will be collected automatically:
When you use the automatic chat function (chat bot) to make inquiries or other requests, we may collect information about you, such as your name and email address, your specific request, and information about your use of our services.
Aggregate data on website usage, including form analysis data (such as the time required to complete the form), participation rate, session replays, and mouse movements. If you want to leave this collection, please follow the steps outlined here. Please note that this requires the use of an exit cookie, so if you reset the cookie, you will need to log out again.
3. How do we use your information?
We use your information for the following purposes:
Provide and ensure our services
We need to identify and verify our users to ensure that, for example, only those authorized users can use the "service" for their organization and change their accounts.
We use the information you provide during the registration process to set up your account, process payments, contact you about services and manage your account.
We use your contact information and information related to your request to answer your inquiries, manage the contract with you, answer your questions and requests, and send you updates and information about the service.
We use log records and other data (such as general location information) (such as the IP address of the browser or device) to help us manage the performance, security, and compliance of the service.
Where you choose to share specific location information, we will use this information to provide location-based features, such as enabling you to share your location in posts on social networks that support the feature and use any location-related information features.
We will analyze usage information, your feedback, support queries and survey responses to help us understand and improve our services.
4. What is your right to know about you?
When using our services, you can log in to your account to edit your personal data or organizational records to access, update or correct most account information. If you have a request that cannot be performed by logging into your account, such as accessing other information or deleting information about you, please send an email to our privacy team. Please note that as long as you open an account for our services, provide you with our services, perform payment processing for record purposes, comply with our legal and regulatory obligations, and resolve disputes, otherwise we may need to retain certain information about you. Enforce the applicable terms of service or other agreements between you (or your organization) and JuWaiTong (hereinafter referred to as "Terms of Service").
Unless they are unusually broad or complex, requests to access, correct or delete your information will be processed within thirty (30) days, in which case we will notify you of the expected timetable for processing the request. If you have authorized us to access your social network account, you can cancel this access at any time by following the instructions here. For example, if you have authorized us to access your information through the YouTube API service, in addition to our usual procedures for deleting stored data, you can also revoke access to your data through the "Google Security Settings" page located at https://security. google .com /Settings/Security/Permissions.
You can contact our support team through the preferred methods listed here for other general requirements regarding your account.
You can also opt out of the collection of overall usage data described in "Browse our website" by following the steps outlined here.
5. Who has access to your information?
JuWaiTong will not rent or sell your information. We limit your information to authorized employees' access, and we will not share your information with third parties except in the following circumstances.
Employees and authorized contractors
Our employees and authorized contractors may need to access information about you when performing work. For example, a customer support representative needs to access your account to verify your identity and answer your questions or requests; our email communication team will need to access your contact information to ensure that the information is sent correctly and all unsubscriptions are handled properly Request; and our security personnel need to review information to investigate denial of service attacks, fraudulent account activity, or other attempts to disrupt service.
All our employees and contractors must agree to maintain confidentiality and protect the privacy of your information.
Social networks and third-party services
If your employer or entity purchased the service on your behalf, we may disclose information about you, such as your name and email address, and some usage information, including whether users log in to the service, how often they log in, and use the service The cost of time service to help your employer or entity manage the use of the service and maximize the value of the service.
6. What international data transmission does JuWaiTong carry out?
According to the General Data Protection Regulation (GDPR) and other data protection laws, information about you can only be transferred from your region to other regions if certain requirements are met. JuWaiTong also uses third-party service providers to provide the software, network, infrastructure and other services required to operate the service.
Essentially, social media data can be shared with people all over the world. The social networks and third-party services you choose to integrate with our services may collect, store and process your information from all over the world in accordance with their respective terms and privacy policies.
7. How do we protect your information?
JuWaiTong maintains industry standard security protection measures to protect your information. This includes ensuring that our employees receive appropriate security and privacy training and guidance so that they understand the measures needed to protect your information.
You can use access control to restrict access to information to those who need the information to perform their work. For example, information about you may be provided to our customer support specialists to help you resolve your request. Individuals who are allowed to process your information must comply with confidentiality obligations.
We will encrypt data in appropriate places to ensure that your information is kept confidential. We conduct supplier security and privacy reviews to ensure that suppliers comply with our strict requirements to protect your information, and we have also signed data protection agreements with suppliers. All payment information is completely encrypted and processed by the PCI certification organization.
8. How long will we keep your information?
Generally, JuWaiTong does not permanently store content from social networks. Instead, when you log in to the service, we retrieve data from social networks in real time so that it can be displayed in the system for you to view during the session. We store other content generated by you (such as draft content posted on social networks) so that you can easily access this material on the service. The messages in the inbox are stored for 6 weeks so that you can perform any operations you want, such as replying to messages. Analytics products (such as Google Analytics) store customer-related mentions in social media audiences for up to 25 months to enable our customers to conduct trend analysis.
JuWaiTong uses aggregated data for analysis, product improvement and troubleshooting. In some cases, even if you or we delete content from our services, the content may continue to exist on social networks. If you want to delete this content, you need to contact the relevant social network directly.
We only keep your information (for the purpose of keeping records) until the time to provide the services you request to comply with our legal obligations, resolve disputes and enforce the terms of service.
After we no longer need to keep the information about you, we will process the information in a secure manner or anonymize it.
10. According to GDPR and UK Data Protection Act, the role of JuWaiTong
Depending on the situation and the type of data involved, JuWaiTong can act as a data controller or data processor.
JuWaiTong as a data controller
In the following cases, JuWaiTong acts as a data controller:
Collect information from you to set up and manage your JuWaiTong account (for example, account information such as your name and email address);
Monitor usage information on our website;
Manage your contacts and other related information to send you marketing, service and other communications;
Responding to support or general inquiries; and hiring individuals to obtain job opportunities.
JuWaiTong is the legal basis for processing the data controller
The legal basis for processing information about you includes:
Your consent (for example, when you provide information for a registered account or webinar; or when you provide work experience when applying for a job). If we rely on your consent to process personal data, you have the right to withdraw your consent at any time.
The contract must be fulfilled (for example, we may need your information to fulfill our obligation to provide you with services in accordance with the terms related to the services you receive).
The legal rights (for example, to provide and maintain services for you, maintain the security of services, and attract new customers to maintain demand for services) are all in the "How do we use your information?" section).
In some cases, we may be legally obligated to process your personal data to comply with relevant laws (for example, to process payroll and tax information to comply with relevant employment and tax regulations); to protect the important interests of you or others (for example, To obtain health-related information in an emergency), you must perform the necessary treatment or treatment.
JuWaiTong is the correct data controller
Where JuWaiTong acts as the data controller, we outline certain rights in "What rights do you have in your information?"
In addition, you may have the following rights:
Right to object to processing: You can ask JuWaiTong to stop processing information about you (for example, stop sending you marketing information).
Right to restrict processing: You can ask us to restrict the processing of information about you (for example, where you believe the information is incorrect).
Data portability rights: You may ask us to provide JuWaiTong with information about you in a structured, machine-readable and commonly used format, and you may ask us to transfer this information to another data controller.
If you need assistance with any of the above requests, please email the details of your request to our privacy team so that we can consider how we can help you.
Hootsuite as a data processor
If you use our service and make a decision about the personal data being processed in the service (including selecting the social network account you wish to connect to the service, or uploading and using content), you will act as the data controller and Hootsuite will act as the data processor.
As a data controller, GDPR assumes certain obligations, including responsibility for managing service content. As a data processor, JuWaiTong will only access and process content in accordance with your instructions (provided through the service), terms of service, social network terms and applicable laws to provide you with services. As part of providing services, we may process content to further improve services, such as enhancing usability and developing new features.
If you, as the person responsible for data, require JuWaiTong to agree to the data protection requirements under Article 28 of the GDPR or the UK Data Protection Act, JuWaiTong will provide a data processing appendix that meets these requirements. Please email us your customer details (organization name and program information) through our privacy team.
If you use the service as an authorized user of an JuWaiTong customer (regardless of whether the customer is your employer, other organization or an individual), the customer will determine its storage, access, modification, deletion and sharing policies (if any), As well as retaining personal information and content, this may apply to your use of the service. Please confirm with the customer the strategies and settings they have developed.
11. How to contact us
If you have any questions, concerns or feedback, please email our privacy team and privacy officer/data protection officer: firstname.lastname@example.org
Attn: JuWaiTong service team
If we cannot resolve your issue, you also have the right to contact your local data protection authority.